Return Policy

Effective Date: August 15, 2023

Thank you for shopping at Ratchet Strap Chaps(“we,” “our,” or “us”). We appreciate your business and want to ensure your satisfaction with your purchase. Please read our return policy carefully.

1. Returns and Exchanges

a. We accept returns and exchanges of Ratchet Strap Chaps products within 30 days of the purchase date, provided the following conditions are met:

i. The product must be in its original condition, unused, and in its original packaging.

ii. You must have a valid proof of purchase, such as an order confirmation or receipt.

b. To initiate a return or exchange, please contact our customer service team at info@ratchetstrapchaps.com for instructions on the return process.

2. Return Shipping

a. Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.

3. Refunds

a. Refunds will be issued to the original payment method used for the purchase within 30 days after we receive the returned product and verify its condition.

b. Shipping and handling fees are non-refundable.

4. Exclusions

a. The following items are not eligible for return or exchange:

i. Products that have been used, damaged, or altered in any way.

ii. Products without a valid proof of purchase.

5. Warranty

a. Our products are covered by a limited warranty. Please refer to our [Insert Warranty Policy Link] for details on warranty coverage and how to make a warranty claim.

6. Contact Us

a. If you have any questions about our return policy or need assistance with a return or exchange, please contact our customer service team at info@ratchetstrapchaps.com.

7. Changes to This Policy

a. We reserve the right to modify or update this return policy at any time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting.